Shipping policy

Here is how your Hearts Notes order reaches you. Digital downloads and physical deliveries work differently.

Digital downloads

Digital PDFs do not require shipping. After payment is confirmed and your download is released, you receive a separate email with your download link. Your order confirmation and download email may arrive separately.

If your download email is missing, check your spam or promotions folder, then contact us with your order number. We will help you access your files. PDF orders do not have a parcel tracking number.

Physical deliveries

We deliver printed books, clothing and other physical products to the destinations available for those items at checkout. Availability depends on the product and destination. Items made or fulfilled by different partners may arrive in separate parcels.

Shipping charges

The final shipping charge is shown at checkout before payment. Different product groups can have different shipping rates; a mixed order may include more than one delivery charge.

Shipping rates vary by product and destination. The eligible rate displayed at checkout applies to your order. Digital products have no shipping charge.

Production and delivery time

Many physical products are produced after you order. Production time comes before carrier transit time. Timing varies by product, destination and carrier; please refer to any estimate shown for your chosen product or delivery option. Estimates are not guaranteed arrival dates.

If you need an item for a particular occasion, ask us before ordering. We will help you understand the available information without promising a date we cannot confirm.

Track your parcel

When tracking is available for your shipment, we send it by email. You can also use our order tracking page. New tracking numbers may take time to show the first carrier scan. Separate parcels may have separate tracking numbers.

Address changes, delays or damaged items

Please check your address and personalization details before paying. If you notice a mistake, contact us promptly. Changes may no longer be possible once production or dispatch has begun.

If a parcel is late, missing, damaged or incorrect, contact us with your order number and a description. Keep the packaging; we will explain how to share any photos needed. Please do not return an item to the sender or a production partner without our instructions. See our returns and refunds policy.

International charges

Depending on your destination, customs duties or import taxes may apply. Checkout shows any such charges collected with your order. Charges not collected at checkout may be payable to the carrier or local authority. Contact us if you need help understanding a delivery issue.

Nothing in this policy limits your rights under applicable consumer law.

Last updated: 12 September 2026.