Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customers@heartsnotes.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customers@heartsnotes.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customers@heartsnotes.com.

We want you to feel at peace with every purchase from Hearts Notes. Here's exactly how returns and refunds work.

Digital products

This covers PDFs, ebooks, printables, devotionals, journals, and any downloadable item.

You have 7 days from the date of purchase to request a refund on a digital product. Because digital items are delivered instantly and can't be "returned" in the traditional sense, we review refund requests case by case.

To request a refund, reach out through our contact form within 7 days of purchase and tell us what didn't work for you. We'll review and respond within 2–3 business days. Approved refunds are issued to your original payment method within 5–10 business days.

After the 7-day window, digital products are non-refundable.

Physical products

This covers printed books, journals, and any physical item we ship to you.

You have 30 days from the date of delivery to request a return. To qualify, items must be unused, in original condition, and in their original packaging.

To start a return, reach out through our contact form with your order number and the reason for the return. We'll send you instructions and the return address.

Once we receive and inspect the returned item, we'll let you know if your refund is approved. Approved refunds are issued to your original payment method within 5–10 business days of us receiving the item.

Damaged or defective items

If your item arrives damaged, defective, or different from what you ordered, reach out through our contact form within 7 days of delivery and include a photo of the issue. We'll make it right with a replacement or a full refund — your choice.

Return shipping

For physical products, return shipping is the customer's responsibility unless the return is due to our error or a damaged or defective item. We recommend using a tracked shipping method, as we can't be responsible for items lost in return transit.

Non-refundable items

The following are not eligible for refund:

• Gift cards
• Items marked final sale or clearance
• Physical items returned in used or damaged condition (outside of transit damage)
• Digital products requested for refund after the 7-day window

Currency

All refunds are processed in USD, the same currency in which the purchase was made. If your card was charged in a different currency due to your bank's conversion, the refunded amount in your local currency may differ slightly from your original charge due to exchange rate movement. This is between you and your bank and is outside our control.

How to reach us

For every refund or return question, please use our contact form. We don't publish a public email address, but every message that comes through the form is read and answered, usually within 2–3 business days.

Last updated: 19 May 2026